13th Report on Central Ministries/Departments performance on CPGRAMS released by DARPG.
Key Details:
- The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redressal and Monitoring System (CPGRAMS) monthly report.
- It provides a detailed analysis of types and categories of public grievances and the nature of disposal.
- This is the 13th report on Central Ministries published by DARPG.
About CPGRAMS:
- Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
- It is a single portal connected to all the Ministries/Departments of Government of India and States.
- Every Ministry and States have role-based access to this system.
- CPGRAMS is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG.
- CPGRAMS also provides appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer.
Public Grievances
- The Allocation of Business Rules, 1961, allocates to DARPG inter alia, the responsibility for Policy, Coordination and Monitoring of issues relating to:
- Redress of Public Grievances in general and
- Grievances pertaining to Central Government Agencies.
- The Public Grievance Division is responsible for this activity since 1987.
- From 1997, the Division has also been made responsible for Citizen Centric Initiatives, namely, Citizens Charter.
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